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Frequently Asked Questions

General Questions

Q - What is Invisible Phone Guard?

Q - Does Invisible Phone Guard made in U.S.A?

Q - Does Invisible Phone Guard have a Money-Back Guarantee?

Q - Does Invisible Phone Guard have a Lifetime Replacement Guarantee?

Q - Does the “Full Body” option include the Screen Protector?

Q - Can Invisible Phone Guard be removed?

Q - Will Invisible Phone Guard leave behind an adhesive residue if I take it off?

Q - Will Invisible Phone Guard make my screen blurry?

Q - Do I really have to turn off my device for 12-24 hours?

Q - Will I need to cut Invisible Phone Guard to fit my device?

Q - Will Invisible Phone Guard effect the sensitivity of touch screen devices?

Q - Can I use Invisible Phone Guard with a case?

Q - Do you sell Invisible Phone Guard in uncut bulk sheets?

Q - What if you don’t have Invisible Phone Guard designed for my device?

Shipping

Q - Do you offer combine shipping?

Q - How long after I place my order will it takes to ship?

Q - How much will it cost to ship to my U.S. address?

Q - How much will it cost to ship to my International address?

Q - Do you ship to APO / FPO addresses?

Q - Do you ship to P.O. Box?

Q - Do you ship to my country?

Installation

Q - How do I apply Invisible Phone Guard?

Q - Do I get application solution to install with my Invisible Phone Guard pack?

Q - Do I get application solution to install with my Invisible Phone Guard pack?

Q – Then what kind of application solution, should I use?

Q - Should I clean my device before installing Invisible Phone Guard?

Q - My Invisible Phone Guard will not stick to the corners or other curved areas. What do I do?

Q - If while installing I notice my Invisible Phone Guard is aligned properly, can I remove and reinstall it?

Replacements

Q - When do I qualify for the Lifetime Replacement Guarantee?

Q - What does the Lifetime Replacement Guarantee not cover?

Q - What do I do if I need a Replacement?

Q - Will I have to pay anything to get a replacement?

Q - Will I have to send the damaged Invisible Phone Guard back?

Ordering

Q - I cannot get my order to process. What should I do?

Q - What forms of payment to do you accept?

Q - How do I set up a PayPal account?

General Questions

Q - What is Invisible Phone Guard?

A – Invisible Phone Guard is a super durable scratch protection film that was originally created for the U.S. military to protect the leading edge of helicopter blades and fighter planes’ head lights from damage. Here at Invisible Phone Guard we use that film to make custom designed shields to protect your electronic devices from scratches, scuffs, scrapes and much, much more.

Q - Does Invisible Phone Guard made in U.S.A?

A – Yes. Invisible Phone Guards are “proudly made in the U.S.A. from the same military material U.S. Air Force use it.

Q - Does Invisible Phone Guard have a Money-Back Guarantee?

A – Yes. Invisible Phone Guard comes with a 30 Day Money-Back Guarantee.  Click Here for details.

Q - Does Invisible Phone Guard have a Lifetime Replacement Guarantee?

A – Yes. Invisible Phone Guard is so strong and durable that we guarantee it for the life of your electronic device. Click Here for details.

Q - Does the “Full Body” option include the Screen Protector?

A - Yes

Q - Can Invisible Phone Guard be removed?

A - Yes. Invisible Phone Guards are designed to stay in place and Invisible Phone Guards are removable. If you want to remove Invisible Phone Guards just peel it off like a sticker. Start at a corner and slowly peel it off. Invisible Phone Guards will not leave any sticky residue if it is removed.

Q - Will Invisible Phone Guard leave behind an adhesive residue if I take it off?

A - No. Invisible Phone Guards will not leave any adhesive residue if you decide to take it off your electronic device.

Q - Will Invisible Phone Guard make my screen blurry?

A - No.

Q - Do I really have to turn off my device for 12-24 hours?

A - Yes. We recommend that you leave your electronic device turned off for 12-24 hours after installation. This time gives the application solution time to dry-out so the Invisible Phone Guards will adhere to your electronic device.

Q - Will I need to cut Invisible Phone Guard to fit my device?

A - No. We design each Invisible Phone Guards to fit your device perfectly.

Q - Will Invisible Phone Guard effect the sensitivity of touch screen devices?

A - No. Not at all. Invisible Phone Guard will not affect the function or sensitivity of your touch screen device.

Q - Can I use Invisible Phone Guard with a case?

A - Yes. Invisible Phone Guards adds no bulk to your device so many cases will fit on your device even after you install Invisible Phone Guards.

Q - Do you sell Invisible Phone Guard in uncut bulk sheets?

A - No. We custom design Invisible Phone Guards to fit each specific device. If you device is not listed please email us using the Contact Us about making Invisible Phone Guards for you device.

Q - What if you don’t have Invisible Phone Guard designed for my device?

A - Email us using our Contact Us and let us know what your device is and we will let you know if we have plans on making an Invisible Phone Guard for it and when we can have it done.

Shipping

Q - Do you offer combine shipping?

A - Yes we offer combine shipping orders up to 10.

Q - How long after I place my order will it takes to ship?

A - At Invisible Phone Guards we strive to make sure you get your order quickly and efficiently. We ship Monday through Saturday. Most orders are shipped within 24 hours of when your order was placed but occasionally it may take up to 72 hours.

Q - How much will it cost to ship to my U.S. address?

A - If you order 1 Invisible Phone Guards then “First Class Postal Mail” shipping is only $1.95 and Next Day Express Service is $16.00 . If you order 2 IPG or more, than we combine your shipping both “First Class Postal Mail” and Next Day Express Service (up to 10 IPGs).

Q - How much will it cost to ship to my International address?

A - We use same domestic shipping policy for international orders also: If you order 1 Invisible Phone Guards then “First Class Postal Mail” shipping is only $1.95 and Next Day Express Service is $16.00 . If you order 2 IPG or more, than we combine your shipping both “First Class Postal Mail” and Next Day Express Service (up to 10 IPGs).

Q - Do you ship to APO / FPO addresses?

A - Yes.

Q - Do you ship to P.O. Box?

A - Yes

Q - Do you ship to my country?

A - Yes. We will ship to anywhere in the world.

Installation

Q: How do I apply Invisible Phone Guard?
A - For detailed application instructions please visit our Application Instructions page.

Q - Do I get application solution to install with my Invisible Phone Guard pack?

A - No. The application solution comes with the pack is just a marketing trick. This marketing  approach  to make feel consumer getting something special and makes you pay more for a  tap water with 2-3 drops of mild liquid soap.

Q – Then what kind of application solution, should I use?

A - Simply mix 10 ounces of water with 2-3 drops of mild liquid soap. (Baby shampoo and dish washer liquid works best). It is not worth paying extra $10 for this.

Q - Should I clean my device before installing Invisible Phone Guard?

A - We recommend that you do clean your device of all dust, dirt, oil and finger prints that may be on your device before installing Invisible Phone Guard. Invisible Phone Guard will not adhere properly if the device is not cleaned before installation.

Q - My Invisible Phone Guard will not stick to the corners or other curved areas. What do I do?

A - If your Invisible Phone Guard has trouble sticking to some corners or curved areas simply let the device sit with the Invisible Phone Guard on it for 15-20 minutes and then try to stick them down. If they still do not want to stick down let the device sit for another 15-20 minutes and try it again. Repeat this process as needed.
You may also “palm” the trouble spot. To palm the trouble spot let the device dry as described above and then simply hold the trouble spot in the palm of your had for 60 seconds. If it still does not stick let the device dry for another 15-20 minutes and try it again. Repeat this process as needed.

Q - If while installing I notice my Invisible Phone Guard is aligned properly, can I remove and reinstall it?

A - If you notice it is not aligned properly within 5 minutes then you may remove it and reinstall it. If must remove it we recommend that you keep your fingers wet and peel it back slowly and carefully (DO NOT stretch it). After you get it off your device rewet it with application solution you prepared and install it on your device as before.

Replacements

Q - When do I qualify for the Lifetime Replacement Guarantee?

A - You qualify for a Lifetime Replacement Guarantee if your Invisible Phone Guard was damaged while it was protecting your electronic device.

Q - What does the Lifetime Replacement Guarantee not cover?

A - The Lifetime Replacement Guarantee does not cover installation errors. This includes but is not limited to incorrect alignment and bubbles under the Invisible Phone Guard film. Please read and understand all installation instructions BEFORE you install your Invisible Phone Guard.
Please note that our liability does not extend beyond our product.

Q - What do I do if I need a Replacement?

A - Please email us via our Contact Us page if you need a replacement for more detailed instructions on what to do.

Q - Will I have to pay anything to get a replacement?

A - You will be charged a minimal fee of $4.95 processing fee for each replacement.

Q - Will I have to send the damaged Invisible Phone Guard back?

A - Yes. We must receive your damaged Invisible Phone Guard back within 25 days of requesting your replacement. If we do not receive the damaged Invisible Phone Guard back within 25 days you will no longer be qualified to receive any future replacements.

Ordering

Q - I cannot get my order to process. What should I do?

A - Please let us know about the problem by emailing us using our Contact Us page.

Q - What forms of payment to do you accept?

A - We accept the following forms of payment:

  • PayPal
  • Visa
  • Master Card
  • American Express
  • Discover

Q - How do I set up a PayPal account?

A - Setting up a PayPal account is very easy and it’s FREE. Just go to www.paypal.com and click on the “Sign Up” link. Then follow the on screen instructions.

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